Business English · Public sector
English for public authorities and the public sector
Whether immigration office, ministry, municipality or university administration: public-sector employees increasingly speak English — with citizens who do not speak German, with EU partners and in international projects. Interlexico trains exactly these situations, with clear, plain language instead of jargon.
Typical situations in the training
- Advising citizens in English at the counter, on the phone and by email
- Explaining procedures, deadlines and required documents simply and accurately
- Taking part in EU projects, partnerships and international working groups
- Hosting delegations and holding specialist meetings
- Writing English letters, explanations of decisions and minutes
Topics and vocabulary
- Administrative and procedural vocabulary
- Plain English: explaining complex rules simply
- Polite, de-escalating conversation techniques
- Funding and project language (EU programmes)
- Intercultural communication with citizens
Suitable formats
Teams with citizen contact benefit from group training (max. 7 people) with role plays from their own office. Whole authorities or sites train in class training with a shared curriculum per level and central reporting. Senior staff with international appointments train one-to-one.
Frequently asked questions
Request training for your team
Briefly describe your team, goals and timeline — you usually receive a non-binding quote within one business day.
Request a quote